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Automotive's premier point & click tool for quick, accurate, and comprehensive repair descriptions.

Take Control

Dealers are 10X more likely to get audited by an OEM than by the IRS. The second-largest reason for a dealership's warranty debit is improper documentation within a repair order's Complaint, Cause and Correction.

Technicians are compensated for fixing vehicles, not for administrative skills. Unfortunately, the revenue collected by a dealership's service department relies heavily on documentation. With Pencilwrench, technicians compose clear, concise and compliant event descriptions in seconds.

With Pencilwrench, dealers stop worrying about surprise audits and take total control of their customer invoicing and warranty claims.

Produce Professional Invoices

Reduce Mistakes and Claims Entry Times

Mitigate Claims Debit Risk and Policy Expense

Increase Profitability and Throughput

Provide comprehensive, well-written invoices with transparency into the repair process

Create complete, comprehensive, error-free documentation for both customers and manufacturers every time

Easily format stories and technical specifications as required by each OEM 

Determine how much billable time Pencilwrench saves or measure increased profit with our calculator

How It Works

Three Simple Steps

Search for the failed component, maintenance or recall that was just performed

Choose the component

Point & click to describe the repair

How Does Pencilwrench Work On Heavy Duty Truck Repair?

Pencilwrench has set the standard for repair event composition in the retail automotive industry and with heavy duty truck industry partners for over a decade. With over 30,000 components in the system covering DTNA, Kenworth, Peterbilt, Freightliner, and Mitsubishi Fuso, Pencilwrench delivers clear, concise and compliant repair event descriptions for heavy duty truck technicians.

Why Heavy-Duty Truck Dealers Choose Pencilwrench: 

  • Minimize Equipment Downtime.

  • Streamline Service Order Workflow.

  • Increase Mobile Truck Repair Efficiency.

  • Add Billable Hours.

  • Increase Profitability and Throughput.

  • Reduce Mistakes and Claim Entry Times.

  • Mitigate Claims Debit Risk and Policy Expense.

  • Produce more Professional Communications.

  • Increase Customer Invoice Transparency.

Technicians are compensated for fixing vehicles, not for their typing or grammar skills, however, almost every dime collected relies on solid documentation.

Take total control of your heavy-duty repair facility’s invoicing and warranty claims documentation the easy way with Pencilwrench!

See what Fixed Ops professionals are saying

“Pencilwrench has made such a positive difference with our technicians, service advisors and our warranty administrator. One of our biggest hurdles was reading the technician comments and now with Pencilwrench everything is easy to read. The team at Pencilwrench is always a phone call or email away. They are very helpful and will listen to and implement suggestions to make things easier for the dealership.”

Scott Maggio, Service Manager
Lynn Lehrman, Warranty Administrator

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“We really appreciate the time savings, the way the system works to help our technicians to mitigate warranty claims issues, and the clear concise invoice which our customers receive. We feel so strongly about Pencilwrench, whenever we purchase new stores, the first consideration is our DMS system, and the second is Pencilwrench.”

Andy Irwin, Fixed Operation Director, Rosen Automotive Group

“Our Team uses Pencilwrench here at Star Ford Lincoln. This is an awesome product that enables Technicians, Warranty Administrators, and Service Consultants to be more productive. Pencilwrench stories are accurate, consistent, and grammatically correct which means Service Consultants aren’t retyping stories to make them presentable to clients. The point and click composition is not only super-fast, enabling additional billable hours, but it also has technician prompts throughout the software reminding technicians to document critical OEM warranty claim information.”

Manny Arguello, Service Manager @ Star Ford Lincoln Glendale

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“The simplicity of Pencilwrench gives our technicians a clear path to writing a properly formatted story. The technical specification prompts for rotors, dot codes, etc. ensuring we capture all the critical data needed, saving time in the shop, and adding quality to our customer’s invoices.”

Mark Perry, Service Director @ Rick Case Hyundai Davie

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About Pencilwrench

Founded in 2013 by Joe McCue, and acquired by StoneEagle in 2023, Pencilwrench helps technicians and service advisers write accurate, comprehensive repair event documentation in real-time. Pencilwrench's point-and-click tool creates clear and compliant descriptions- improving the ability for retail automotive dealerships to meeting OEM claim submission requirements every day. By reducing the amount of warranty claim audits that dealers encounter, Pencilwrench keeps technicians employed by over 1,000 dealerships nationwide focused on what they do best- fixing vehicles. Dealerships using Pencilwrench as their documentation tool save both time and money for no only the store, but its customers as well.

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