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COMPLAINTS FEATURE

Pencilwrench’s Complaints feature is a point & click tool for quickly, and skillfully composing accurate and comprehensive service appointment text, that perfectly describes your customer’s concerns.

 

With the Complaints feature on your desktop PC, everyone becomes an immediate automotive appointment professional.

ADVANTAGE

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Assure Exact Customer Concern Capture Every Time. 

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Reduce Service Lane Write-up Times.

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Improve Service Write-up Consistency.

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Assure Technicians’ understanding of Customer’s Concerns.

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Increase Fixed Right the First Time Scores.

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Make every BDC Agent and Service Advisor an immediate Skilled Professional.

THE PROCESS

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customer_concern
resulting_concerns

HOW IT WORKS

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SCHEDULE A DEMO TODAY!

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