IGNITE YOUR SERVICE TEAM
Increase billable hours and service throughput velocity with Pencilwrench, the fixed-ops industry's only solution for generating post-repair cause-and-correction stories that fly through a lot faster, are technically accurate, and build value and trust with service consumers.
Ignite Your Most Productive Employee
Pencilwrench features a point-and-click workflow designed to significantly reduce the time it takes for your technicians to generate post-repair cause-and-correction stories that satisfy OEM warranty reimbursement requirements.
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Warranty Reimbursement: The workflow features red warning indicators that inform technicians of required documentation based on each OEM's policy and procedure manual.
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No Problem Found: Pencilwrench features a point-and-click workflow for writing comprehensive post-diagnostic stories when your techs can't find anything wrong.
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Maintenance: Pencilwrench enables technicians to write super-quick post-maintenance stories in the exact nomenclature found inside factory maintenance booklets.
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Recalls: Warranty admins will appreciate the clarity of a Pencilwrench-generated repair story, making it easy to claim correct labor operations.
For BDCs and Service Desks
Complaints by Pencilwrench extends the solution's point-and-click workflow to your service scheduling team, helping them capture the details your technicians need to replicate and diagnose customer concerns quickly.
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Turn BDCs Into Service BDCs: Complaints prompts agents to ask the right questions as it crafts a detailed description of the customer's concern with each clicked response.
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Simple Lookup Process: BDC agents type in the customer's concern into the filter-search box; Complaints will highlight the correct category to begin its point-and-click process.
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Professionalize the Service Drive: Extend Complaints to advisor service desks for service scheduling or professionalizing how they engage customers at write-up.
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Fixed Right the First Time: Techs get details like driving and weather conditions, so vehicles spend less time on road tests and more time getting fixed right the first time
Take Pencilwrench for a Virtual Spin
Schedule a virtual demo today to see how Pencilwrench can transform your service department like it did for Service Manager Rick Harrison at Port Orchard Ford.
“A tech who uses Pencilwrench is going to get through it much faster and have more content that will be more technically accurate — things that often get left out because the tech just isn’t going to take the time to include those details.”