Would you change a tire without an impact wrench?

No? Then don't document a repair without Pencilwrench!

Pencilwrench is a point & click tool for quickly composing accurate and comprehensive text describing your repairs.

Take Control

Dealers are ten times more likely to get audited by the manufacturer than by the IRS. Experts say the number two reason for warranty debit is improper documentation of the Complaint, Cause and Correction.

With Pencilwrench on your workbench PC, you'll immediately compose clear, concise and compliant event descriptions in seconds.

Technicians are compensated for fixing vehicles, not for their typing or grammar skills. However, almost every dime collected relies on solid documentation.

Stop filling your file cabinets with ticking time bombs, worrying if a surprise warranty audit or the next legal battle might take you out of the game!

Take total control of your customer invoicing and warranty claims documentation the easy way with Pencilwrench.

Produce Professional Communications

Give your customers comprehensive, well-written invoices that provide transparency into the repair process

Reduce Mistakes and Claims Entry Times

Pencilwrench makes it much easier to create complete, comprehensive, error-free documentation for customers and our manufacturers the first time

Mitigate Claims Debit Risk and Policy Expense

Pencilwrench’s OEM story formatting and hundreds of technician technical specification prompts ensures your team have what they need, when they need it

Increase Profitability and Throughput

Use the calculator to determine how much billable time Pencilwrench can save and the resulting increased profit


How It Works

Three simple steps

  • Search for the failed component, maintenance or recall that was just performed
  • Choose the component
  • Point & click to describe the repair

See what Fixed Ops professionals are saying about Pencilwrench

This an incredible product that makes the technicians, warranty administrators, and service consultants more productive. Warranty stories are accurate and consistent with reminders built in for needed approvals. The stories are grammatically correct and presentable to customers, preventing consultants from retyping the technician's stories.

Ed Roberts, Fixed Operations Director @ Bozard Ford Lincoln

The simplicity of Pencilwrench gives our technicians a clear path to writing a properly formatted story. The technical specification prompts for rotors, dot codes, etc. ensuring we capture all the critical data needed, saving time in the shop, and adding quality to our customer’s invoices.

Mark Perry, Service Director @ Rick Case Hyundai Davie

Proper R/O documentation is not an option – poor documentation will eventually cost you thousands of dollars from an audit or a courtroom!

I don't endorse products typically. However, Pencilwrench is designed by actual working dealer service personnel and not some semi-clueless software head. As a former tech myself, I tried it out and loved it. And the best part is that it is dirt cheap insurance and a wonderful time saver (money maker) to boot. So, I thought this is one idea I have to pass out to my friends and readers.

Ed Kovalchick, Founder of NetProfit Inc. - Fixed Operations Training & Consulting