Dealers are ten times more likely to get audited by the manufacturer than by the IRS. Experts say the number two reason for warranty debit is improper documentation of the Complaint, Cause and Correction.
With Pencilwrench on your workbench PC, you'll immediately compose clear, concise and compliant event descriptions in seconds.
Technicians are compensated for fixing vehicles, not for their typing or grammar skills. However, almost every dime collected relies on solid documentation.
Stop filling your file cabinets with ticking time bombs, worrying if a surprise warranty audit or the next legal battle might take you out of the game!
Take total control of your customer invoicing and warranty claims documentation the easy way with Pencilwrench.
Give your customers comprehensive, well-written invoices that provide transparency into the repair process
Pencilwrench makes it much easier to create complete, comprehensive, error-free documentation for customers and our manufacturers the first time
Pencilwrench’s OEM story formatting and hundreds of technician technical specification prompts ensures your team have what they need, when they need it
Use the calculator to determine how much billable time Pencilwrench can save and the resulting increased profit
This an incredible product that makes the technicians, warranty administrators, and service consultants more productive. Warranty stories are accurate and consistent with reminders built in for needed approvals. The stories are grammatically correct and presentable to customers, preventing consultants from retyping the technician's stories.
The simplicity of Pencilwrench gives our technicians a clear path to writing a properly formatted story. The technical specification prompts for rotors, dot codes, etc. ensuring we capture all the critical data needed, saving time in the shop, and adding quality to our customer’s invoices.
Proper R/O documentation is not an option – poor documentation will eventually cost you thousands of dollars from an audit or a courtroom!
I don't endorse products typically. However, Pencilwrench is designed by actual working dealer service personnel and not some semi-clueless software head. As a former tech myself, I tried it out and loved it. And the best part is that it is dirt cheap insurance and a wonderful time saver (money maker) to boot. So, I thought this is one idea I have to pass out to my friends and readers.