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Pencilwrench features a point-and-click workflow designed to significantly reduce the time it takes for your technicians to generate post-repair cause-and-correction stories that satisfy OEM warranty reimbursement requirements. The result is an increase in billable hours for your most productive employees and the opportunity to maximize service throughput velocity.

For Technicians

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Pencilwrench repair-stories pull from a growing knowledge base of over 46,000 repair phrases covering all leading vehicle manufacturers, including DTNA, Kenworth, Peterbilt, Freightliner, and Mitsubishi Fuso.

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• Warranty Reimbursement: The workflow features red warning indicators that inform technicians of required documentation based on each OEM's policy and procedure manual.

• No Problem Found: Pencilwrench features a point-and-click workflow for writing comprehensive post-diagnostic stories when your techs can't find anything wrong.

• Maintenance: Pencilwrench enables technicians to write super-quick post-maintenance stories in the exact nomenclature found inside factory maintenance booklets.

• Recalls: Warranty admins will appreciate the clarity of a Pencilwrench-generated repair story, making it easy to claim correct labor operations.

For BDCs and Service Desks

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Complaints by Pencilwrench extends the tool's point-and-click workflow to your service scheduling team, helping them capture the details your technicians need to replicate and diagnose customer concerns quickly.

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• Turn BDCs Into Service BDCs: Complaints prompts agents to ask the right questions as it crafts a detailed description of the customer's concern with each clicked response.

• Simple Lookup Process: BDC agents type in the customer's concern into the filter-search box; Complaints will highlight the correct category to begin its point-and-click process.

• Professionalize the Service Drive: Extend Complaints to advisor service desks for service scheduling or professionalizing how they engage customers at write-up.

• Fixed Right the First Time: Techs get details like driving and weather conditions, so vehicles spend less time on road tests and more time getting fixed right the first time.